A techno-functional professional with over 5 years of experience in
Incident Management, Problem Management, Change Management,
Process Consulting and ensuring a high-quality customer experience
by elevating customer satisfaction in line with agreed SLAs and
Business/ IT processes.
Possess planning, reporting, and Account/Client handling skills, with a
strong aptitude for learning latest and diverse trends.
Forward-focused, with expertise in deriving and implementing
suitable metrics at various levels, to effectively ensure the delivery of
service as well as implementing appropriate levels of support desk and
thereby, managing both internal & external escalations
IT support management professional - envisioning usage o