HIGH SOURCE HR SOLUTIONS PVT LTD jobs - Customer service officer

·         Answer inbound calls and assist customers with their Queries/Request/Complains.

·         Raise Request & Complaints on behalf of the customer in the CRM tool.

·         Generate leads and educate customers about new products & their benefits.

·         Maintain and adhere to compliance guidelines

·         Capture problem indicators, highlight and suggest improvement

·         Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·         Maintain adequate knowledge levels on products, processes and systems used

·         Ensure sales target are met 

·         Update customer records in our system, including notes about conversations and outcomes

·         Encourage customers to complete satisfaction surveys

·         Make recommendations to managers to improve customer experience

·         Create and maintain reports on customer interactions