RED CREW AIR SERVICES PVT LTD jobs - CUSTOMER SERVICE OFFICER

JOB DESCRIPTION - BRANCH BANKING-CUSTOMER SERVICE OFFICER
Basic Information
Position TitleCustomer Service DeskGrade/Level

EXECUTIVE, SR. EXECUTIVE, AM
VerticalLiabilityLocationBranch
BusinessRetail Branch BankingDepartmentCustomer Service
Organizational Relationships
Position Reporting toBranch Operations & Service Manager
Direct Reports if anyNA
Job Purpose
QualificationGraduate, Preferably Post Graduate
Relevant Experience1-3 Years of Customer Service/ Front Desk experience in Banking or finance sector.
Functional CompetenciesEnsuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers.
Behavioural CompetenciesAbility to handle customers with calmness, solution finder and patience to handle queries.
Excellent Communication Skills and negotiation Skills.
Job Responsibilities
Financial ResponsibilitiesCross sells and promotes all banking products
Non-Financial 

Responsibilities

Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers.
Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions.
Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.
Responsible for resolution of customer grievance redressal, customer queries and offer the best solution based on bank policies and guidelines.
Assist the BOSM for fulfilling his/her responsibilities.
Assist customers in their banking transactions and Refer customers to the appropriate desk of the Branch /Bank.
Tracks and develops plans to improve service quality.
Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts.
Manage and lead a team of customer service executives.
Compliance & Risk Responsibilities

Comply with all Bank policies and guidelines for the role and responsibilities.
Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail anyway.