Join us as a Customer Service & Operations Analyst
In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
This role offers great career development opportunities and exposure for you and your work
What You'll Do
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solution when dealing with complex issues You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans
Your Day-to-day Activities Will Include
Authorising and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be enhanced to improve the customer experience
The Skills You'll Need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines
You’ll Also Demonstrate
Awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
A thorough understanding of products, processes and banking systems
