s

Customer Service/Operations Analyst

RBS
Experience : 0 to 3 Years
Education : Any Graduate
Location : Chennai
Posted on 07 Oct 20
Apply now
Job DescriptionLast Date 07 Dec 20
Join us as a Customer Service & Operations Analyst
  • In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This role offers great career development opportunities and exposure for you and your work
What You'll Do

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solution when dealing with complex issues You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans

Your Day-to-day Activities Will Include
  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience
The Skills You'll Need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines

You’ll Also Demonstrate
  • Awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • A thorough understanding of products, processes and banking systems
  • Customer Service/Operations Analyst
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
RBS
Apply now
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