RBS jobs - Customer Service/Operations Analyst

Customer Service/Operations Analyst

RBS
experience 0 to 3 Years
salary Salary not disclosed
qualification
Posted: 1 Month ago
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Job Description

Join us as a Customer Service & Operations Analyst
  • In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • This role offers great career development opportunities and exposure for you and your work
What You'll Do

As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solution when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your Day-to-day Activities Will Include
  • Authorising and investigating all transactions to defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be enhanced to improve the customer experience
The Skills You'll Need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You’ll Also Demonstrate
  • Awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • A thorough understanding of products, processes and banking systems

VIEW MORE

Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

RBS
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RBS recruiting Customer Service/Operations Analyst Experienced(0 to 3 Years) candidates candidates nearby Chennai,.RBS vacancies for Customer Service/Operations Analyst is recruited through Written-test, Face to Face Interview etc.
RBS Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for Customer Service/Operations Analyst position in RBS. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RBS recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of RBS and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of RBS and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RBS and near your city and get a secured career.