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Customer Service Operations Analyst - Reconciliation Investigations

NatWest Markets
Experience : 0 to 3 Years
Location : Gurgaon
Posted on 03 Jul 20
Job is expired
Job DescriptionLast Date 01 Sep 20
Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations
  • This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes
  • You’ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs
  • This role has great development potential, as you’ll be ­­working in a supportive team and an environment of continuous improvement
What You'll Do

In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines We’ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses Additionally, you’ll support your management with work allocation, daily controls and processes

You’ll Also Be
  • Investigating queries and raising any issues with relevant parties without delay
  • Delivering fit-for-purpose solutions to meet customer or stakeholder needs
  • Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures
  • Reviewing processing errors and customer complaints to identify trends and training needs
The Skills You'll Need

We’re looking for someone with strong knowledge and experience of reconciliation and investigations This will include an understanding of the industry and its customers You’ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures

We’ll Also Expect You To Have
  • A thorough understanding of products, processes and banking systems
  • An awareness of changes in trends, policies and regulations
  • Strong time management skills and the ability to meet targets and business objectives

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
NatWest Markets
Job is expired
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