Customer Service Operations Lead

CallDoc Healthtech Pvt Ltd

1 to 4 Years

M.Com, BBA/BBM, MA, BSc, BCA ...

Operations Management, Customer Care Executive, Customer Relationship, Customer Service

Bangalore(MG Road )

15,000 - 45,000 Per Month

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Posted on 20 May 19

Job DescriptionLast Date 19 Jul 19

Knowledge & Experience:

1 to 8 years of experience customer service & operations day-to-day operations.
Excellent problem-solving and people management skills
Excellent written, verbal and strong collaboration / interpersonal skills
Proven ability to work cross-functionally
Ability to communicate effectively with all levels of the organization
Learning ability and detail oriented.
Good listener, patient and ability to handle pressure in a high growth environment.
Process adherence.
Technology savvy, comfortable using technology (mobile/web) products and basic understanding of office tools.
Aspirational and want to create long term value.
Job Description:
We are looking for Customer Service champions, who would build CallDoc as the most customer focussed Healthtech organization.
In CallDoc, making our work exciting, engaging, meaningful and learning is our goal. You would be part of a winning team that is customer obsessed .

Responsibilities :

Manage the CRM project
Set-up the Customer Service team
Lead customer service operations
Responsible for mitigating customer service issues
Provide timely responses to internal and external customers including but not limited to questions or concerns around customer inquiries
Build capabilities to serve as the subject matter expert for the customer service function
Manage operational requirements
Collect queries from customers and get response for them within timelines
Project the Company's Product to all potential customers in the Area of Responsibility
Should have good communication and interpersonal skills
Be confident and have pleasant personality
Capable of gathering feedback from all stakeholders
Maintain MIS
Work on the assigned targets and achieve them before time.
Formal Education & Certification:
University Degree with over 65% achievement.

Job Role

Customer Service / Tech Support

Job Type

Full Time

Interview Type

Face to Face Interview

Company Description

CallDoc is part of CallDoc Healthtech and one of the ventures of the company. We are a team of dynamic and experienced professionals, who have built multiple businesses to market leadership brands. We are currently going to market with our next technology venture that shall impact everyday lives of people across geographies.

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