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Customer Service Operations Lead

CallDoc Healthtech Pvt Ltd
1 to 4 Years
Bangalore(MG Road )
15,000 - 45,000 Per Month
Posted on 20 May 19
Job DescriptionLast Date 19 Jul 19
Knowledge & Experience:
  • 1 to 8 years of experience customer service & operations day-to-day operations.
  • Excellent problem-solving and people management skills
  • Excellent written, verbal and strong collaboration / interpersonal skills
  • Proven ability to work cross-functionally
  • Ability to communicate effectively with all levels of the organization
  • Learning ability and detail oriented.
  • Good listener, patient and ability to handle pressure in a high growth environment.
  • Process adherence.
  • Technology savvy, comfortable using technology (mobile/web) products and basic understanding of office tools.
  • Aspirational and want to create long term value.
  • Job Description:
  • We are looking for Customer Service champions, who would build CallDoc as the most customer focussed Healthtech organization. 
  • In CallDoc, making our work exciting, engaging, meaningful and learning is our goal. You would be part of a winning team that is customer obsessed .
Responsibilities : 
  • Manage the CRM project
  • Set-up the Customer Service team
  • Lead customer service operations
  • Responsible for mitigating customer service issues
  • Provide timely responses to internal and external customers including but not limited to questions or concerns around customer inquiries
  • Build capabilities to serve as the subject matter expert for the customer service function
  • Manage operational requirements 
  • Collect queries from customers and get response for them within timelines 
  • Project the Company's Product to all potential customers in the Area of Responsibility 
  • Should have good communication and interpersonal skills 
  • Be confident and have pleasant personality 
  • Capable of gathering feedback from all stakeholders 
  • Maintain MIS
  • Work on the assigned targets and achieve them before time. 
  • Formal Education & Certification:
  • University Degree with over 65% achievement.

Job Type

Interview Type

Face to Face Interview

Company Description
CallDoc is part of CallDoc Healthtech and one of the ventures of the company. We are a team of dynamic and experienced professionals, who have built multiple businesses to market leadership brands. We are currently going to market with our next technology venture that shall impact everyday lives of people across geographies.
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