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Customer Service Professional

American Express
Experience : 0 to 3 Years
Education : BA
Location : Gurgaon
Per Month: Rs. 10,000 - Rs. 18,000
Posted on 06 Sep 19
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Job DescriptionLast Date 07 Oct 19
  • Excellent Communication Skills
  • Provide Superior Customer Experience on Calls to Consumer Card Members.
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate.
  • Provide alternatives and apply Superior Service No, Call Handling Skills
  • To Ensure Best Possible Solutions and FCR to Card Members.
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals.
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
  • To Meet Their Needs and Ensure Quality Service is given at all times.
  • Adherence to Quality and Compliance Guidelines.
  • Ability to Take Quick Decisions and Respond to Customer Inquiries.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
  • Grow and nurture customer relationships on every interaction that results in measurable customer value
Job Type : Full Time
Interview Type : Face to Face Interview
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Experience : 0 to 3 Years
Education : BA
Location : Gurgaon
Last Date : 07 Oct 19