Customer Service Professionals

SITEL
Experience : Freshers
Location : Chennai
Monthly Salary : Rs. 15,000 - Rs. 25,000
Posted on 14 Jun 19
Job DescriptionLast Date 13 Aug 19

Job Description:

  • Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Covering a full range of Bell’s products and services including obtaining all information necessary for the resolution of the transaction.
  • Achieve sales targets by effectively communicating the benefits of products and services to customers.
  • Be knowledgeable of all Bell marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
  • Utilize all available resources to reach out to prospects and turn those prospects into customers
  • Sales through Customer Service
  • All other duties as assigned
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Redirect problems to an appropriate resource;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
  • Follow up and make scheduled callbacks to customers where necessary;
  • Stay current with system information, changes and updates
Job Qualifications
  • Effective English Oral & verbal communication skills
  • Excellent customer service skills and great enthusiasm for helping customers
  • Must be able to prioritize and complete all job duty requirements
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi-task
  • Competent in MS office and web browser environments
  • Ability to continually display a positive attitude.
  • Stay current with system information, changes and updates
  • Stay current with system information, changes and updates
Additional Benefits:
  • Attractive incentives and other employee benefits (Exclusive of CTC)
  • Free cab facilities (Home pickup and home drop)
  • Position Summary: 
  • Designation: Customer Service Professionals (Semi –Voice sales Process)
  • Qualification: Non-computer science graduates can only apply.
  • Job location: Chennai (Ramanujan IT City).
  • Shift: US Shifts
  • Compensation: 2.28 LPA- 2.59 LPA (Exclusive of sales monthly incentives)
Interview Process:
  • Group Discussion-HR Assessment-Communication Assessment-Operation Round-Written Assessment-Typing Assessment- Versant & Select Assessment

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Group Discussion
Company Description
The original SITEL (Systems International TELemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies