SITEL jobs - Customer Service Professionals

Job Description:

• Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
• Covering a full range of Bell’s products and services including obtaining all information necessary for the resolution of the transaction.
• Achieve sales targets by effectively communicating the benefits of products and services to customers.
• Be knowledgeable of all Bell marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to an appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled callbacks to customers where necessary;
• Stay current with system information, changes and updates

• Effective English Oral & verbal communication skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi-task
• Competent in MS office and web browser environments
• Ability to continually display a positive attitude.
• Stay current with system information, changes and updates
• Stay current with system information, changes and updates

• Attractive incentives and other employee benefits (Exclusive of CTC)
• Free cab facilities (Home pickup and home drop)
• Position Summary: 
• Designation: Customer Service Professionals (Semi –Voice sales Process)
• Qualification: Non-computer science graduates can only apply.
• Job location: Chennai (Ramanujan IT City).
• Shift: US Shifts
• Compensation: 2.28 LPA- 2.59 LPA (Exclusive of sales monthly incentives)

• Group Discussion-HR Assessment-Communication Assessment-Operation Round-Written Assessment-Typing Assessment- Versant & Select Assessment