Handle In-bound and/or Outbound calls
Assist the customer in resolving customer’s Queries & Problems
Represent the organization at all times
Answer customer queries and clarifying them by providing accurate information
Answer customer queries and clarifying them by providing accurate information
Resolve customer queries by exploring the answers and relevant alternative solutions
Determine the customer’s requirements and assisting them as per the process
Maintain customer demographics accurately
Complete necessary transactions on each call
Enhances organization reputation by accepting ownership for accomplishing new and
different requests
Keep a tab on the changes in process & be update
Route the escalations as and when required
Must be a HSC Pass
Fresher’s are also welcome
Commitment & Dedication to work and grow along with the organization
Good Communication Skills (English, Hindi, Regional language will be added advantage)
Good computer Knowledge
Good Convincing Skill
Ability to do multi-tasking
Good Listening Skills
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