ESMSYS jobs - Customer Service Representative

Job Responsibilities:

• Open and maintain customer records by updating account information in the backend
  
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy
• Having Experience in international semi- voice calling process.
• Excellent verbal communication skills in English is a must
• Knowledge / understanding of online user behavior
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly  Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner