Votiko jobs - Customer Service Representative

Job Responsibilities:

As a Customer Service Representative, you will be the first point of contact for our customers. Your responsibilities will include:

• Handling inbound and outbound customer inquiries via phone, email, or chat.

• Providing exceptional support and assistance to resolve customer issues or concerns.

• Managing customer accounts, updating information, and processing orders.

• Building rapport with customers to ensure a positive experience.

• Identifying and escalating priority issues to the relevant teams for prompt resolution.

• Utilizing CRM tools and software to manage customer interactions effectively.

Requirements:

• Proven experience in customer service or a related field is preferred

• Excellent verbal and written communication skills in English (additional language proficiency is a plus).

• Strong problem-solving abilities and the capacity to think on your feet.

• Reliable and self-disciplined, capable of working independently from home.

• Computer proficiency and familiarity with CRM systems.