TMTI Global jobs - Customer Service Representative

Customer Service Representative

TMTI Global
experience 0.5 to 1 Year
salary 20,000 - 35,000 Per Month
qualification
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Posted: 1 Year ago
Views: 1
Applications: 6
Openings: 15

Job Description

Customer Service Representative (Inbound International Voice Process – Rotational Shift)

Fluency in English and Bengali Must

Responsibilities:-

  • Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.
  • Answer calls and responds to emails.
  • Provide customers with product and service information.
  • Process orders.
  • Identify and escalate priority issues.
  • Document all call information according to standard operating procedures.
  • Proficient in relevant computer applications.
  • 5 working days with 2 rotational weeks off
  • Minimum 06 months - 1 year of experience required

Requirements:-

  • Excellent communication and presentation skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 - ₹35,000.00 per month

Benefits:-

  • Commuter assistance
  • Food provided
  • Paid sick time
  • Paid time off

Schedule:-

  • Rotational shift
  • UK shift

Supplemental pay types:-

  • Overtime pay
  • Performance bonus
  • Shift allowance

    Experience:-

    • total work: 1 year (Preferred)
    • Customer service: 1 year (Preferred)

    Language:-

    • English (Required)
    • Bengali (Required)

    Shift Availability:-

    • Night Shift (Rotational)

    Job Particulars

    Who can applyExperienced (0.5 to 1 Year)
    Hiring Process Face to Face Interview, Written-test, Telephonic Interview
    Employment TypeFull Time
    Job Id854279
    Locality Address Rajarhat New Town , Salt Lake
    StateWest Bengal
    Country India

    About Company

    TMTI Global
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