Advanced Search
Enter skills or designation keywords
Enter valid location

Customer Service Representative

Tridat Technologies Pvt Ltd
0 to 2 Years
Job is expired
Posted on 01 Feb 19
Job DescriptionLast Date 28 Feb 19
JOB DESCRIPTION FOR “CUSTOMER SERVICE REPRESENTATIVE”
  • Position Title:Customer Service Representative
  • Mandatory Requirement
  • Good Communication.
  • Ready to work in 24*7 support (including night shift)
  • Candidate should not be pursuing any kind of Course / Certification.
Job Description
  • This role involves providing notifications to the clients and assisting with any queries they may have.
  • Following a standard call flow and query handling process.
  • Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
  • CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
  • They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Job Qualification
  • Ready to work in rotational shifts.
  • Good communication skills.
  • Excellent time management skills, attention to detail and the ability to multi task
  • Confident to handle assign responsibility.
  • Female candidates will be working in day and afternoon shift (1st & 2nd shift)
  • Added advantage:-
  • Captive process.
  • Cross functional job opportunity.
  • No target base job. 
  • Centralized pick up and drop facilities
  • Night Shift Allowances
  • Educational Qualification:Any Graduate (Male & Female both will do)
  • Experience:6 months and above years work of experience. (Fresher’s with good communication may also apply)
  • Technical/ Soft Skills:
  • Verbal Communication
Remarks:
  • Resource will be responsible for major outbound and inbound calls hence looking forward for candidate with good verbal communication and customer handling skills.
  • Written Communicatio
  • Resource will be responsible for chat support from escalation front hence looking forward for candidate with good written communication and customer handling skills.
  • Location: Andheri (E) – Saki Naka

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
Hiring Partners and we are IT based company
Similar Jobs
PATTERNS

Freshers
Last Date 22 Jun 19
STRECKER BUSINESS SERVICES PVT LTD

Freshers
Last Date 10 May 19
PATTERNS

Freshers
Last Date 07 Jun 19
PATTERNS

Freshers
Last Date 22 May 19
TeamLease