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Customer Service Representative

Tridat Technologies Pvt Ltd
0 to 2 Years
Posted on 01 Feb 19
Job DescriptionLast Date 28 Feb 19
JOB DESCRIPTION FOR “CUSTOMER SERVICE REPRESENTATIVE”
  • Position Title:Customer Service Representative
  • Mandatory Requirement
  • Good Communication.
  • Ready to work in 24*7 support (including night shift)
  • Candidate should not be pursuing any kind of Course / Certification.
Job Description
  • This role involves providing notifications to the clients and assisting with any queries they may have.
  • Following a standard call flow and query handling process.
  • Using resources and tools, will support the customer by answering questions and escalating if needed for further support.
  • CSRs will utilize their communication and soft skills to deliver the notifications to the clients with clarity.
  • They need to ensure that the notifications need to be clear and if there are any queries they need to be addressed correctly or escalated.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
Job Qualification
  • Ready to work in rotational shifts.
  • Good communication skills.
  • Excellent time management skills, attention to detail and the ability to multi task
  • Confident to handle assign responsibility.
  • Female candidates will be working in day and afternoon shift (1st & 2nd shift)
  • Added advantage:-
  • Captive process.
  • Cross functional job opportunity.
  • No target base job. 
  • Centralized pick up and drop facilities
  • Night Shift Allowances
  • Educational Qualification:Any Graduate (Male & Female both will do)
  • Experience:6 months and above years work of experience. (Fresher’s with good communication may also apply)
  • Technical/ Soft Skills:
  • Verbal Communication
Remarks:
  • Resource will be responsible for major outbound and inbound calls hence looking forward for candidate with good verbal communication and customer handling skills.
  • Written Communicatio
  • Resource will be responsible for chat support from escalation front hence looking forward for candidate with good written communication and customer handling skills.
  • Location: Andheri (E) – Saki Naka

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
Hiring Partners and we are IT based company
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