Customer Service Representative jobs in Mumbai at Kent Technology Pvt. Ltd.

For Customer Service Representative (Non-Voice) position -

Manage large amounts of incoming email chats from customers.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and email handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

We are Kent Technology, a young, vibrant and promising company that combines the best of entrepreneurial drive and vigor providing BPO, KPO, RPO and Contact Center management solutions across the globe.

Since 15th June 2004, our thirteen year old company has accomplished a significant position in the outsourcing industry with the objective to excel our customer’s expectations with a first class and effectual service’.

Over the years, Kent Technology has grown its operation from a business start-up into one of the most promising and successful outsourcing service providers in India. The enterprising drive and the realization of opportunity within India became the two most important factors towards the inception of the company.

It was not a company that was created but a whole new enterprise, a potentially new industry that had no history and no business model to follow. All it had was sound leadership, a focused vision and an undying passion.

The Call Center has been carrying out Telesales Outbound and Inbound calls to UK, USA, Australia and Canada; and to undertake Back Office operations, on a 24×7 – 365 days support basis.