Abacus Market Analytics Division of IMRB International jobs - Customer Service Representative

Customer Service Representative

Abacus Market Analytics Division of IMRB International
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 7
Openings: 1

Job Description

What is the role of a Customer Service Representative
We are currently seeking a motivated, enthusiastic, and reliable Customer Service Representative to join our ever-growing team of professionals. In this role, you will interact with prospective customers one-on-one on a daily basis, addressing concerns and fielding questions.
Responsibilities
  • Manage large amounts of calls
  • Identify prospective customers for legal accounts.
  • Identify and assess customers- needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • Provide and manage reports / data.
Requirements
  • Proven customer support experience or experience.
  • Exposure to handling queries with international clients (US / UK).
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
What's in it for you?
  • Being a part of the company doing something really amazing & redefining stuff.
  • Opportunity to grow and expand the vertical.
  • Learning & growing far beyond your current horizon.
  • Exposure to working on large, international level work.
  • Working with international experts

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id364781
StateMaharashtra
Country India

About Company

Abacus Market Analytics (Division of IMRB International)
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