Customer Service Representative

HCL
1 to 3 Years
Posted on 19 Jun 19
Job DescriptionLast Date 25 Sep 19
Customer Service Representative

No. of Positions: 02 Post

Qualification: BA

Skill (Primary): Domain Competencies (BSERV )-Customer Relationship Management-Business Communication Management

Experience: 1-3 Years

Job Description:
  • Able to work independently and efficiently to meet defined SLA
  • Responsible for meeting productivity matrices and quality standards as per defined quality norms
  • Attendance
  • Training & Self Development
  • Team Player 
(1.) Attendance/Login Hours/Unsechduled Leave 
(2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests 
(3.) Meeting Quality Scores
and bringing Innovation & Process Improvement 
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
(5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.

Job Family: Delivery Transaction

Job Type

Interview Type

Face to Face Interview

Company Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
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