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HCL jobs - Customer Service Representative

Customer Service Representative

HCL
location
Noida
experience 1 to 3 Years
salary Salary not disclosed
qualification
BA
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Job is expired
Posted: 4 Years ago
Views: 6
Applications: 0
Openings: 2

Job Description

Customer Service Representative

No. of Positions: 02 Post

Qualification: BA

Skill (Primary): Domain Competencies (BSERV )-Customer Relationship Management-Business Communication Management

Experience: 1-3 Years

Job Description:
  • Able to work independently and efficiently to meet defined SLA
  • Responsible for meeting productivity matrices and quality standards as per defined quality norms
  • Attendance
  • Training & Self Development
  • Team Player 
(1.) Attendance/Login Hours/Unsechduled Leave 
(2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests 
(3.) Meeting Quality Scores
and bringing Innovation & Process Improvement 
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team 
(5.) To consistently meet or exceed all agreed Productivity parameters as defined for the process.

Job Family: Delivery Transaction

Job Particulars

Role BPO / Customer care
EducationBA
Who can applyExperienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id160240
Job Category 1 to 3 Yr Exp , Tech Support
StateUttar Pradesh
Country India

About Company

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
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