RailRecipe jobs - Customer Service Representative

Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call centre environment.

Essential duties and responsibilities

·         Greet customers in a warm and friendly manner
·         Answer customer inquiries regarding products and service questions;
·         Suggest information about other services and options were available.
·         May be required to read from a script
·         Maintain customer records by updating information in MS Office.
·         Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges
·         Maintain a healthy conversation tempo for inbound calls.
·         Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·         Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction

Qualification requirements

•   Graduate with Good communication abilities.

•   Fluent in English and a team player.

•   Ability to serve a constant stream of customers at all times of day and evening

•   Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation

•   Ability to deal with people in an uplifting manner

•   Ability to solve customer problems

•   Ability to be a quick thinker, research and troubleshoot

•   Ability to meet required goals and quotas

•   Basic computer skills

Additionally, if working in a call centre environment:

•   Receive incoming calls and make outbound calls

•   Record all calls in detail in Excel.

Maintain company standards during recorded calls in order to ensure high quality service.