Customer Service Representative Vacancy Of (2 Seats)
The job holder will work in a conducive & fast-paced environment to make outbound calls & e-mails for renewal chasing/customer retention to existing customers or Ex-customers or who have recently obtained and/or upgraded services.
The main responsibility of CSR is customer retention. You might answer questions regarding billing, how a particular service works, what type of support is available, and so on.
At PATTERNS we work hard to get new customers and people in Customer Service ensure that those customers understand & are happy with their services.
If there are issues, you’d attempt to solve them so customers remain happy with their service and give more orders.
In instances where an issue is outside of your wheelhouse, you would transfer the customer to the appropriate department.
Most important in the Customer Service job is patience and attention to customer satisfaction.
We provide all necessary training so as to enable the candidate on the project. Customer Service Representative usually receives short-term on-the-job training, lasting 1 to 2 weeks.
Generally, Customer Service training may focus on procedures for answering questions, information about a company’s service, and computer, Softwares and telephone use.
Trainees often work under the guidance of an experienced team member for the first few weeks of employment. Salary is also paid during the training period.
SHIFT TIMES: - Night Shift (for USA ,Canada) 8:30 PM - 6:30 AM
JOINING:- Immediate Preferred
SALARY:- Rs.8,000.00 - Rs.16,000.00 per month CTC (Based on competency & experience) Candidate carrying relevant experience can look for better salary package. There is no variable component in this Package (No Incentive).
Represent the company professionally and ensure quality & accuracy that potential customers have an exceptional experience.
Become thoroughly familiar with Graphic Designing services and how customers benefit from those services.
Become well-versed on the advantages and disadvantages of each competitor so that PATTERNS service features and benefits can be shown as an advantage over the competition.
Make outbound calls & shoot e-mails from the retention handling list & Focus on retention of a current customer by also generating other business opportunities.
Use a consultative selling approach, increase customer’s awareness of choice as well as a competitive advantage over other Graphic Design service providers.
Provide the potential customer with pricing and effectively close the sale.
Processes orders, prepares correspondence and fulfils needs of existing customers that are at risk of cancelling services or orders.
Addresses complaints with the goal of increasing satisfaction and securing renewals of customership.
If need be to offer discounts or special deals as needed and within pre-established limits, as approved by the HOD.
Keep detailed records of sales activity via in-house PATTERNS software & Excel & Work simultaneously with multiple computer applications and databases.
Ensure that customers understand their bills.
Ensure that customers are happy with their communications & Artwork delivered.
Facilitate continuous process improvement initiatives to ensure superior customer service.
Typically reports to the functional head of the department & updates regarding trends, unusual competitive activity or service deficits that appear to be influencing customer cancellations.
Develop collaborative working relationships with other service representatives.
QUALIFICATION:- Any ( STUDENTS UNDERGOING EDUCATIONAL COURSE(S) NEED NOT APPLY. )
Experience:- Freshers & Experienced all are invited to apply for this position.
GENDER: -Male / Female
Strong verbal & Written English communication skills
Basic computer and keyboarding
Ability to type at least 30 words per minute
Knowledge in customer complaint handling
Lives the company values & committed to continuous learning and development.
Ability to make a connection with a diverse array of customers over the phone.
Highly motivated to sell with a desire to succeed.
Time management skills.
Professional demeanour and attire.
While performing the duties of this job the employee is regularly required to sit & wear headphones to communicate with clients overseas. Use hands and fingers to operate the Computer and Telephones
Patterns have been in the Business of Outsourcing Services since last 9 Years Providing Graphic Designing services, Website Designing services, Software Development services & Data Entry services worldwide. We are Expending & looking to grow our teams with people who share our Enthusiasm and energy for creating the best experience for our customers.
We are Expending & looking to grow our teams with people who share our Enthusiasm and energy for creating the best experience for our customers.