PATTERNS jobs - Customer Service Representative

Customer Service Representative
Vacancy Of (2 Seats)

• The job holder will work in a conducive & fast-paced environment to make outbound calls & e-mails for renewal chasing/customer retention to existing customers or Ex-customers or who have recently obtained and/or upgraded services.
• The main responsibility of CSR is customer retention. You might answer questions regarding billing, how a particular service works, what type of support is available, and so on. 
• At PATTERNS we work hard to get new customers and people in Customer Service ensure that those customers understand & are happy with their services.
• If there are issues, you’d attempt to solve them so customers remain happy with their service and give more orders.
• In instances where an issue is outside of your wheelhouse, you would transfer the customer to the appropriate department. 
• Most important in the Customer Service job is patience and attention to customer satisfaction.

TRAINING:- 

• We provide all necessary training so as to enable the candidate on the project. Customer Service Representative usually receives short-term on-the-job training, lasting 1 to 2 weeks. 
• Generally, Customer Service training may focus on procedures for answering questions, information about a company’s service, and computer, Softwares and telephone use. 
• Trainees often work under the guidance of an experienced team member for the first few weeks of employment. Salary is also paid during the training period.
• SHIFT TIMES: - Night Shift (for USA ,Canada) 8:30 PM - 6:30 AM 
• JOINING:- Immediate Preferred 
• SALARY:- Rs.8,000.00 -  Rs.16,000.00 per month CTC (Based on competency & experience)  Candidate carrying relevant experience can look for a better salary package. There is no variable component in this Package (No Incentive).

RESPONSIBILITIES

• Represent the company professionally and ensure quality & accuracy that potential customers have an exceptional experience.
• Become thoroughly familiar with Graphic Designing services and how customers benefit from those services.
• Become well-versed on the advantages and disadvantages of each competitor so that PATTERNS service features and benefits can be shown as an advantage over the competition.
• Make outbound calls & shoot e-mails from the retention handling list & Focus on retention of a current customer by also generating other business opportunities.
• Use a consultative selling approach, increase customer’s awareness of choice as well as a competitive advantage over other Graphic Design service providers.
• Provide the potential customer with pricing and effectively close the sale.
• Processes orders, prepares correspondence and fulfils needs of existing customers that are at risk of cancelling services or orders.
• Addresses complaints with the goal of increasing satisfaction and securing renewals of customership.
• If need be to offer discounts or special deals as needed and within pre-established limits, as approved by the HOD.
• Keep detailed records of sales activity via in-house PATTERNS software & Excel & Work simultaneously with multiple computer applications and databases.
• Ensure that customers understand their bills.
• Ensure that customers are happy with their communications & Artwork delivered.
• Facilitate continuous process improvement initiatives to ensure superior customer service.
• Typically reports to the functional head of the department & updates regarding trends, unusual competitive activity or service deficits that appear to be influencing customer cancellations.
• Develop collaborative working relationships with other service representatives.
• QUALIFICATION:- Any ( STUDENTS UNDERGOING EDUCATIONAL COURSE(S) NEED NOT APPLY. ) 
• Experience:- Freshers & Experienced all are invited to apply for this position. 
• GENDER: -Male / Female
• SKILL SETS
• Strong verbal & Written English communication skills
• Basic computer and keyboarding
• Ability to type at least 30 words per minute
• Consultative selling
• Knowledge in customer complaint handling
• Lives the company values & committed to continuous learning and development.
• Ability to make a connection with a diverse array of customers over the phone.
• Highly motivated to sell with a desire to succeed.
• Customer focused.
• Results oriented.
• Time management skills.
• Professional demeanour and attire.

PHYSICAL DEMANDS

• While performing the duties of this job the employee is regularly required to sit & wear headphones to communicate with clients overseas. Use hands and fingers to operate the Computer and Telephones
• Note:-Work hours vary by season. 

INTERESTS

• Helping people.
• Talking on the phone.
• Customer satisfaction.

BENEFITS

• Rewards &Recognition
• Corporate Discounts For Employees
• Earned Leaves
• Employee wellness program
• ESI Individual Development Plans
• Provident Fund Scheme
• Team Outing 

IN-HOUSE FACILITIES

• Cafeteria-- Meal Facility
• Indoor Game zone