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Home>Jobs>India >Hyderabad >Customer Service Representative

Customer Service Representative

SWIFT FREIGHT INDIA PVT LTD
Experience : 2 to 5 Years
Education : BA, 12th Pass (HSE)
Location : Hyderabad
Per Month: Rs. 20,000 - Rs. 30,000
Job Role : BPO / Customer care
Posted on 04 Feb 20
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Job DescriptionLast Date 04 Mar 20
  • Act as single point of contact for our customers and manage / negotiate pricing and co-ordination for all shipments.
  • Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
  • Be proactive in order to minimize service crises.
  • Research on rates and routes to get competitive rates.
  • Arrange shipments by examining destination, route, rate, delivery time.
  • Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.
  • Follow-ups with customers for outstanding payments.
Job Type : Full Time
Interview Type : Face to Face Interview
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