manage Client Accounts; Be Responsible for Overall Workflow to Complete Services for Assigned Clients. Provide Consultations, as Needed, to Address Clients' Gemological Inquiries that are Routine But Less Technical in Nature.
candidate have to Resolve Customer Queries On Calls/email.
• influence Production and Shipping Schedules When There are Delays/issues.
• resolve Routine Problems (e.g. Delays, Mistakes) By Troubleshooting, Determining Root Cause and Identifying the Most Appropriate Response (coordinates with Others to Expedite Solutions as Needed).
• coordinate with other Departments to Resolve Issues to Ensure Client Satisfaction.
• handle Intake Window as Needed.
• perform other Duties as Assigned By the Supervisor or as per Business Needs.