Customer Service Representative - Voice Hindi/Bengali/English jobs in Bangalore at HGS

Customer Service Representative - Voice (Hindi/Bengali/English)

Job Code : HGS/134

Location: Bangalore

Roles & Responsibilities:

Resolve technical or service related issues raised by customers through phone
Identify root cause by asking the right questions
Give accurate information & TAT regarding the issue
Escalate issues when required
Identify opportunities to retain customers

Education & Experience:

PUC/Under Graduates/Graduates/Post Graduates/Technical Graduates
Fresher – 0 to 12 Months (Prior Experience in Call Centre will be an added advantage)

Desired Skills & Abilities:

Excellent Verbal Communication Skills - Hindi/Bengali/English
Basic Telephone Etiquettes & MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

Benefits:

Salary – INR 13000 to INR 21000 Per Month (Basis language skills)
Extensive Training Programs
Cab Facility during night shifts
1 Fixed / Rotational Weekly Off / 2 Fixed week off (Basis Language skills)
Reward and Recognition Program
Growth Opportunity within the organisation

HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.

A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.

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