Customer Service Representatives

24by7bpo
Experience : Freshers
Education : Any Graduate
Per Month: Rs. 15,000 - Rs. 25,000
Posted on 03 Jan 20
Job is expired
Job DescriptionLast Date 17 Jan 20

Experienced Customer Service Representatives Wanted!!! @ SURAT

Job Description:

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

  • Follow up customer calls made wherever is necessary
  • Should be able to answer to emails timely ensuring adherence to the process standards.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.

Education and Experience:-

  • Graduate or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency, especially ENGLISH.

Added advantage:-

  • Knowledge or some experience in a call centre or customer service environment
  • Good data entry skills

Key Competencies and Skills:-

  • Strong problem-solving abilities on technical
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Team work
  • High level of professionalism
  • 5 Working Days (Sat-Sun Off)
  • Salary: ₹15,000 to - ₹30,000.00 /month
  • Location: SURAT
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
IT AND TELEMARKETING
Job is expired
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