service representatives are responsible for working on the phone and in person
to provide information about travel plans for customers.
This could involve
giving the customer information about arrival and departure times, reserving
tickets with a particular airline, and a wide variety of other topics.
representatives work with a company’s computer system to accomplish their work.
Customer service reps are responsible for greeting passengers, guiding them to
the proper terminal, explaining airport regulations, and asking for volunteers
to take a later flight when one has been overbooked.