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Customer Service Represntative

Avnet
Experience : 0 to 3 Years
Location : Bangalore
Posted on 05 Oct 20
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Job DescriptionLast Date 29 Nov 20


Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders


Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws
  • Maintains and updates electronic and/or hard copy records as required
  • Other duties as assigned


Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions
  • Work is performed independently, with minimal supervision Able to establish priorities and manage time to complete work
  • Collaboration with other departments or teams may be required to perform role May frequently respond to requests from others, internally or externally
  • Impact of decisions may affect the department Errors may result in loss of time, resources and/or customer satisfaction


Work Experience:

  • Typically requires a minimum of two years of related experience


Education and Certification(s):

  • High School Diploma or equivalent


Distinguishing Characteristics:

  • Must have computer, email, phone, communication and problem solving skills
  • Must be able to multi-task and work in a fast paced environment
  • May require fluency in more than one language
  • Customer Service Represntative
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Avnet
Apply now
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