Avnet jobs - Customer Service Represntative

Customer Service Represntative

Avnet
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 1
Openings: 1

Job Description


Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.


Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.


Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
  • Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
  • Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.


Work Experience:

  • Typically requires a minimum of two years of related experience.


Education and Certification(s):

  • High School Diploma or equivalent


Distinguishing Characteristics:

  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • May require fluency in more than one language

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id489798
StateKarnataka
Country India

About Company

Avnet
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