Brainwires Infotech Pvt. Ltd. jobs - Customer Service Support Executive

Customer Service Support Executive

Brainwires Infotech Pvt. Ltd.

Bangalore

Fresher

Salary not disclosed

Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Customer Service Support Executive

About the Position:

The key expectation from the person handling this responsibility will be to improve brand image on such escalated calls & take absolute responsibility in managing and resolving the complaint end to end.

What you will do (Roles and responsibilities) :-

Responsible to take the ownership of the resolution process for all the customer issues.
To build a strong relationship with customers and resolve the queries through calls within the assigned TAT.
Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.
Responsible for providing service support for customers on pre-order sand post order service.
Responsible for customer satisfaction through effective handling of customer problems.
Work requires strong analytical ability to resolve complex issues in addition to effective voice /written skills.
Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely.
Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified

What do you need (Desired skills):

Experience of having worked with Escalations team / L2/L3 support is a must
Open for relocation to Bangalore
Preferably a graduate with excellent written and communication skills
Candidate to be open to work on different channels of communication (Voice/Chat/Emails)

More information about this Customer Service Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Service Support Executive job

What are the job requirements to apply for this Customer Service Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Support Executive
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Support Executive position?
- Ans: There are immediate 1 job openings for Customer Service Support Executive in our Organisation.
Who is eligible to apply for this Customer Service Support Executive job?
- Ans: The mentioned job is open to both Male and Female candidates.