Bruker jobs - Customer Service / Support

Responsibilities

• Interface with customers via phone and e-mail
• Providing customer quotations of service contract and spares
• Accept and enter customer orders - Data entry into SAP
• Perform customer invoicing, maintain service reports records
• AR follow-up
• Local spares and accessories inventory management through SAP
• RMA order creation and material custom clearance follow-up
• Coordination with the factory for system and spares shipping
• Some production planning
• Ensure an efficient system for all processes within the back office in your division
• Ensure effectiveness in actively supporting the efforts of the sales, service and application team
• General clerical tasks

Qualifications

• Bachelor’s degree with equivalent work experience.
• Experience in customer service
• SAP business operations software experience required
• Excellent written and verbal communication skills
• Computer knowledge – MS office (Excel, Word, Teams)
• Good organizational skills