Votiko jobs - Customer Service Trainer

Customer Service Trainer

Votiko

Surat

Fresher

15,000 - 35,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams. Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients.

Responsibilities:

-- Conduct regular review of all call center agents performance and organize training sessions for under performers

- Submit regular reports to management and seek new ideas and strategies to improve performance at the center

- Keep up with trends and happenings in the industry and ensuring adherence to industry standards

- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Requirements:-

- Excellent communication and leadership skills

- Organizational and time-management skills

- Decision making skills

- Degree in Management or training in team leading is a plus.

- Proven work experience as a team leader or supervisor