Customer Service-Voice

Hinduja Global Solutions
Experience : 0 to 1 Year
Education : Any Graduate
Location : Bangalore
Posted on 31 May 19
Job DescriptionLast Date 30 Jul 19
Roles and Responsibilities: 
  • To make outgoing calls to customers & keep them informed about new products and services.
  • To try and sell the products and services to people
  • To listen to objections and handle them effectively
  • To enter the details of every interaction in the system researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience: 
  • Under Graduates/Graduates
  • Fresher – 0 to 12 Months experience in Call Center will be an added advantage

No. Positions: 300 Post

Desired Skills and Abilities: 
  • Regional Language (Hindi/Bengali) Communication Skill
  • Basic Telephone Etiquettes & MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, Numerical Ability & Logical Reasoning
  • Customer Focus and Being Attentive
  • Trouble shooting
  • Selling skills

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.