A Customer Care Executive is the Person Who Maintains a Healthy Relations Between the Company & the Customers / Clients By Giving the Right Resolution & Making the Customers / Clients Satisfied with the Response Quickly & in a Professional Manner . He / She Needs to Handle Inbound Calls , Make Outbound Calls & also Sometimes Reply Through Mails & Chats & also Update the Customers / Clients with the Latest Product Updates , Features Etc.
the Call Centre Agent Must Satisfy the Following Minimum Qualifications:
1. 12 Th Pass , Under Graduates & Graduates in Any Field
2. Basic Knowledge of Computers Ms Office( Word, Excel)
3. Strong Presentation Skills
4. Customer Service and Sales Experience( Added Advantage)
5. Good Communication Skills.