Job description
Customer Services - Inbound and Outbound
Shift window - 24/7 Rotational (Based on business requirements).
Work from Office Only
Fresher & Experience (both can apply).
5 days working and 2 days off
Required Candidate profile
Good Listening and Responding Skills.
Good Communication & Analytical Skills.
Languages :- Fluency in English
Perks and benefits
High Incentives and growth opportunities.
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time,
Permanent Role Category: Voice / Blended
Education UG: Graduation Not Required
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality