Quantitas jobs - Customer Services

Customer Services

Quantitas
experience 0 to 2 Years
salary 2,21,000 - 2,51,000 Per Year
qualification
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Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 50

Job Description

  • Position open = 50 nos
  • Role :- Customer Support (Inbound Domestic call center)
  • Qualification- Any Graduate
  • Language skills- Good Tamil /English, Malayalam/English & Hindi )
  • Experience: 0 - 2 Years
  • Compensation: 2.21 LPA to 2.51  LPA
  • Shifts: Rotational Shift( 24/7)
  • Location: Lakdikapul- Hyderabad
  • Cab Drop facilities ( Available)
position Summary
  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. 
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
  • The ability to cross-sell products is also essential. 
  • Demonstrated success in sales and customer service is required.
Roles and Responsibilities
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  • Excellent in English Communication
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 20 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive


Job Particulars

Who can applyFreshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id63575
StateTelangana
Country India

About Company

Its one of the leading HR Consultancy in India.
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