NatWest Markets jobs - Customer Services Operations Analyst

Customer Services Operations Analyst

NatWest Markets

Chennai

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Join us as a Customer Service & Operations Analyst

In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What You'll Do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Your Day-to-day Will Include

Authorising and investigating all transactions to our KPIs
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Collecting and analysing the required information from the customers and businesses
Reviewing processing errors and customer complaints to help identify trends and training needs

The Skills You'll Need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast paced environment with good organisational skills to deliver to deadlines.

You’ll Also Demonstrate