Siemens Technology India jobs - Customer Services Support Operator

Customer Services Support Operator

Siemens Technology India

Bangalore

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Process Associates - Customer services

This is your role. What part will you play?

Functional Shared Services is an international cross-function unit with three elements: Regions (customer-facing organizations), Business Lines (responsible for product portfolio and development) and Global Operations with six delivery centers (responsible for the delivery of services). We in India hosts the delivery center under the global operations and the region function for Asia and Australia. It provides Accounting and Finance Services, Human Resource Services, Supply Chain Management Services, Call Center Services, and several regional expertise-based services to Siemens and Non-Siemens Companies worldwide.

Change the future with us

You will track EDI message requests and interpretation of error codes, provision of detailed information to the partner and EDI partner setups, customs and suppliers
You will be working on 1st support for web-based EDI applications, process monitoring, Data reporting and maintenance (e.g. quality assurance)
You will maintain EDI tools on an administrative level (e.g. profile settings, application settings)

We don’t need superheroes, just super minds.

You carry master’s degree or equivalent min 1-year experience with customer care focus
You are an excellent team player and able to work with virtual and global cross functional organizations
You have ability to work independently on their topic and be proactive
You possess excellent communication skills both written and verbal
You have knowledge on EDI standards like EDIFACT, XML, IDOC, and others

Organization: Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Experienced Professional

Job Type: Full-time