NIIT Limited is hiring for its MNC Client a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents Together, we discover ideas and connect the dots to build a better and a bold new future.

Looking for a Customer Servicing Specialist
We are looking for smart professionals with a great attitude to make every single client interaction delightful
Your Impact as a Client Servicing Specialist
• Ensure timely and accurate service delivery at defined productivity levels

• Customer Service through verbal mode, through call

• Build & domain knowledge to be able to deliver a resolution on the first conversation

• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction

• Service Level, Handle Time & Customer Effort

• Maintain Internal & Client level delivery quality on calls.

• Adhere to Customer Service Attendance & Accountability policies

• Execute issue /query resolution and ensure proper documentation &follow-up

• Identify, share and support operational improvements

Required Experience

• Excellent communication skills

• Should be flexible to work in rotational shifts

• Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer servicing Specialist

Education:

• Graduates in B.Com, B.A, BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You:
• Defined career roadmap which offers growth opportunities

• Performance based incentive program**

• Investment in talent development and skills enhancement

• Work life balance with 5 day workweek

• Collaborative environment with best in class professionals

• Focus on colleague engagement and fun at work

Salary: 3-3.5 LPA

LOCATION – Gurgaon
Note – Candidate should be in Delhi NCR (Hiring zone) and continue to stay at the same place (irrespective that they are working from office or from home).

Required documents:

10th, 12th, graduation and PG marksheets along with degree of graduation and PG.

Previous organisations offer and experience letters.

Updated CV

Passport size photograph

Covid vaccination certificate (both doses)

Residential proof like aadhar and pan.