Customer Solutions Engineering jobs in Bangalore at Engati Technologies

About the internship

Selected intern's day-to-day responsibilities include:

1. Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the Engati platform
2. Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential
3. Talk to customers through a series of actions, either via phone, email, or chat, until they've solved a technical issue
4. Document technical knowledge in the form of notes, manuals, and FAQs
5. Ensure all customer conversations are logged. Prioritize and manage several open issues at once
6. Follow up with customers and other internal teams to ensure that the
7. issues are resolved on time
8. Work with the product team to identify gaps and recommend solutions for the same

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 21st Nov'20 and 26th Dec'20

3. are available for duration of 6 months

4. have relevant skills and interests

Other requirements

1. 0-1 years of experience.

2. An engineer with immense energy and affinity to work with customers and solve

3. their critical issues. B.Tech, especially in Computer Science, Computer or Electrical

4. Engineering or related fields, is highly desired.

5. Experience in software development technologies. Familiarity with web technologies & amp; scripting languages (HTML , NodeJS, Python in particular) is a strong plus.

6. Ability to reason, think and identify problems and work with teams to design,

7. estimate & deliver a solution for the same.

8. Excellent communication skills (both verbal and writing) to converse with customers

9. and the ability to capture knowledge into documentation & reference materials.

10. A persistent learner with the ability to constantly learn and grow with the team.

Perks

Certificate

Flexible work hours

Informal dress code

5 days a week

Free snacks & beverages

Job offer

Additional Information

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 5 to 6 Lac/annum

Number of openings-1

Certificate: Will be provided at the end of the Internship

Engati is one of the best chatbot platforms, to build bots in minutes without programming. It is unique in its range of feature sets including smart usage of AI/NLP capabilities as well as support for 14 channels where it can be deployed, including web, Facebook, WhatsApp, Twitter, Telegram, and others. It is a fast-growing platform with thousands of bots deployed across geographies for a variety of small to large enterprise customers. It is regularly recognized amongst the leading global chatbot platforms.