Overview
Elevate is recruiting a Customer Success & Support to join our high performing Product Team As a part of the team you will help our customers achieve their strategic objectives and maximum value from their investment in any number of Elevates Cael Suite of Products
Specifically, You Will
Responsibilities & Qualifications
Act as an initial point of contact for all Product support requests
Provide support via phone, chat and email
Manage customer support issues on a daily basis, including verifying issues, isolating and diagnosing the problem, and resolving the issue where possible
Respond, log and update Product support requests to logging system (Zendesk)
Remain accountable for timely and effective resolution of issues
Coordination with the development team for effective resolution of bugs and enhancements
Documentation of Product functionalities wherever required
Experience
7 + years in a related function with direct customer advocacy and engagement experience in pre and post-sales or professional services functions
Basic knowledge of: - MS Office - Common web-based development, cloud, and Saas - basic usability analysis
3-4 years of support experience on SAAS based products
5+ years of customer acumen experience and a proven technical foundation
Skills For Success
Produce reference-able clients and ensure clients are on track for renewals
Orchestrate overall relationship with assigned clients, which will include growing adoption, ensuring retention, and happiness
Rich history of growing customer happiness, adoption, and retention
Confirmed ability to drive continuous product value
Experience developing product use-cases with customers
Technical Skills
SSMS, MySQL
Windows Server, Mac
Azure, AWS Cloud services
Qualifications
BA, BS, MA or college level equivalent
- Customer Success And Support
- Experience : 0 to 3
- Job Type : Full Time
- Interview Type : Face to Face Interview
