Customer Success Associate Digital Marketing

Knorex India
Experience : Freshers
Education : BE/B.Tech
Location : Pune
Per Month: Rs. 15,000 - Rs. 50,000
Posted on 08 Nov 19
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Job DescriptionLast Date 06 Jan 20

The Customer Success Specialist will serve as the primary contact for customers and users of our platform. Possessing strong capabilities in digital advertising and programmatic trading, you are responsible for overseeing the management and administrative aspects of advertising campaigns, thus you will need to coordinate well to ensure the timely delivery of the campaigns. You will also have to monitor the effectiveness and outcome of the advertising campaigns and report this to the respective team.
As part of our continuous effort in delivering world-class support and experience for our clients 24/7 all over the world, you are also expected to participate in night shifts (on permanent or roster basis). You will work with our internal teams (operation, technical and product development) to address any customers' feedback and queries. You will need to develop strong knowledge in our product and industry to be able to provide relevant and strategic response to customers.

SPECIAL NOTE
· India Office Location: Pune
· India Night Shift Timing: 7.30 pm to 4.30 am
· Additional Nighshift allowance will be provided base on monthly salary.
· Public Holiday: Total 12 PHs per year, We grant 4 Big Public Holiday of India, Rest of Public Holidays will follow the US.


Key Responsibilities:
  • Handles all enquiries, troubleshoot and resolve issues related to demand side platform (XPO Platform) and programmatic trading. This includes:
  • technical troubleshooting of issues related to standard, rich-media, mobile and video(VAST) creatives, Adgroups, tags, ad-serving, etc.
  • technical troubleshooting of issues related to programmatic trading of digital advertising campaigns, across channels such as display, search, social, etc.
  • Identify and propose the assigned advertising solution to client that can address their issues and challenges through the use of the platform
  • Proactively provide technical consultation to the customers for both platform and managed campaigns (supported by internal account management team)
  • Participate in customer on-boarding and conduct demo to help them to quickly get started on the platform and familiarize with it
  • Participate in night shifts (permanent or roster basis) to support clients across the globe.
  • Ensure that customers and partners are able to derive maximum benefits and value out from using the platform to support their business growth and operation
  • Cultivate good business relationship and foster excellent communication with our new and existing clients and partners
  • Work with Product Development team to improve product based on customers' feedback on the platform
  • Provide product troubleshooting & workflow guidance and training to new hired / newbie’s in the support tea

Requirements
  • Strong communication skills
  • Problem - Solving and logical reasoning skills
  • Fresh Engineering/ MBA Graduates, 2018 - 19 passing batch will be preferred
  • Strong professional & personal ethics
  • Passionate enough to achieve the set goals
  • Good command of written and communication in English
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Able to work under pressure in a dynamic and fast-paced environment
  • Good knowledge and interest in latest industry trends, technology solutions and best practice

Benefits
  • Ample opportunities to grow. You get to propose your own ideas and see it through
  • Work with passionate, talented and driven colleagues who get things done!
  • Opportunity to work cross-country and with variety of projects of different nature
  • Challenging and exciting problems that await you to solve
  • Competitive night shift allowance
  • Comprehensive Health Insurance Coverage
  • W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing.
  • Handles all enquiries, troubleshoot and resolve issues related to demand side platform (XPO Platform) and programmatic trading. This includes:
  • technical troubleshooting of issues related to standard, rich-media, mobile and video(VAST) creatives, Adgroups, tags, ad-serving, etc.
  • technical troubleshooting of issues related to programmatic trading of digital advertising campaigns, across channels such as display, search, social, etc.
  • Identify and propose the assigned advertising solution to client that can address their issues and challenges through the use of the platform
  • Proactively provide technical consultation to the customers for both platform and managed campaigns (supported by internal account management team)
  • Participate in customer on-boarding and conduct demo to help them to quickly get started on the platform and familiarize with it
  • Participate in night shifts (permanent or roster basis) to support clients across the globe.
  • Ensure that customers and partners are able to derive maximum benefits and value out from using the platform to support their business growth and operation
  • Cultivate good business relationship and foster excellent communication with our new and existing clients and partners
  • Work with Product Development team to improve product based on customers' feedback on the platform
  • Provide product troubleshooting & workflow guidance and training to new hired / newbie’s in the support tea

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Telephonic Interview
Company Description

Established in 2010, Knorex is a cutting edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world’s leading brands and media agencies. With its full-stack platform, Knorex XPO™ (https://xpo.knorex.com) supplies the technology platform to deliver the right marketing message to the right audience at the right moment and right place, underpinned by a multi-layered data-driven approach. Knorex XPO shields its customers from dealing with the complexity and fuss while delivering immersive, dynamic and personalized marketing experiences that connects with their users. Knorex also provides managed services to complement its offering.

Why Knorex?

We are constantly on the lookout to recruit the best and the brightest - from engineering to sales to account management to operations and HR.

Knorex offers you many different opportunities to scale your ambition and creativity far and beyond. We embrace a dynamic and pragmatic way of doing things, setting ourselves up for long term achievement yet relentlessly focused on delivering the short term goals. If you love the joy of building stuffs and seeing them grow, growing yourself and others in the process, and challenging yourself to do stuffs that you once thought impossible, we invite you to explore a career with us.

What Knorex offers:

· You will have the advance to influence and drive the changes, at Knorex we welcome good ideas and accept any possibility to make our company great.

· We offer great learning opportunities, you will have exposure in cutting edge performance marketing and advertising technology.

· We offer competitive salary package that is above the market rate, such as W3F (Work, Wellbeing, Welfare) Fund for courses, materials, personal health and wellbeing.

· Comprehensive health insurance coverage.

· Ample opportunities to grow while the company is fast growing and expanding.

· Opportunity to work cross-country and with variety of projects of a different nature.

· Challenging and exciting problems that await you to solve.

Knorex Core Values:

· Passion & Excellence : Be passionate, take interest in and care about what, how, why you do something. Keep improving to best what you have delivered and achieved. Always be finding ways to deliver the best for our customers, staff & partners! Inspect what you expect! Ask ask ask to dig to the core of an issue/problem, discover and figure things out, anticipate and prepare.

· Trust & Respect : Build trust with people around you. Be honest, fair and open. Be trustworthy. Communicate, communicate, and communicate and then deliver or follow through. Respect all individuals and their roles; everyone matters.

· Integrity & Accountability : Think and act for long term, do the right thing, be ethical and don't take shortcuts. Take charge & invent solutions not excuses. Never skirt a responsibility. Be a leader!

· Self-initiative & Resourceful : Take initiative, don't wait for things to happen, find all kinds of ways to make things happen!

· Resilience & Grit : Adopt the Growth mindset! Be adaptive and pursue with the relentlessness, focus and perseverance towards your goals, something that you believe in, don't give up! Don't set up self-defeating barrier even before you begin! And if you fail or you experience a setback or times are tough, it's OK! Hunker down, regroup, adapt and get back up and charge again!

Apply now
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