Customer Success Associate jobs in Bangalore at CasaOne

About the Role

You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will also work closely with the marketing team and finance team to undertake lead nurturing activities and increase conversions through digital channels.

Responsibilities

Address prospect and customer queries and complaints through chat, email and calls.
Work with marketing to own lead nurturing activities.
Upsell and cross sell to prospects and customers.
Maintain an updated list of all customer and customer interactions on the CRM.
Deliver exceptional post-order service to CasaOne customers using internal tools.
Collaborate with the operations team to aid customers in order related solutions.
Gather and report insights from customer feedback and share it with the product and marketing teams to improve customer experience.
Understand and update FAQs periodically.
Walking first time users through the order process, furniture selection, swaps, and upgrades.

Essential Requirements

Proven customer success/account management/sales experience (2+ years work experience)
Able to handle escalations with respect to customer’s request and finance related queries.
Excellent verbal and written communications skills.
Strong listening and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Customer obsession and problem solving.
Ability to handle projects with minimum guidance.
Previous start up experience and program management experience will be a plus.
Experience working with tools like Slack, CRM, ticketing system will be a plus.
Comfortable working in 24/7 rotational shifts.

The Opportunity

to increase your rate of learning exponentially by defining hard problems and solving them
to partake in a high-growth journey and increase revenues 5x+ y-o-y
to be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’
to build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
to build high-performance teams

CasaOne is Proud to be an equal opportunity employer (EEO) and value diversity at our company.

CasaOne

About CasaOne

CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days.

About BureauOne

BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site.