Finly jobs - Customer Success Associate

Customer Success Associate

Finly
location
Bangalore(JP Nagar)
experience Fresher
salary 2,00,000 - 3,00,000 Per Month
qualification
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Posted: 1 Month ago
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Job Description

Who we are looking for:

  • Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow.
  • You are a self-starter that anticipates requests and doesn’t need a lot of oversight
  • Great problem-solving skills, taking a consultative approach to find the best solution
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users
  • Comfortable giving presentations to groups of any size

Responsibilities:

  • Oversee the on-boarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption.
  • Help our product and engineering team continue to deliver new products at the highest quality
  • Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources.
  • Manage day to day communications with dozens of customers
  • Manage the long-term health of our customer base
  • Create and educate customers on best practices
  • Drive engagement through newsletters, webinars, customer council, etc.
  • Ensuring 100% customer retention and satisfaction

Why we think you'll love it here:

  • You’ll work alongside amazing, high-performing colleagues
  • Fast career growth, impact, and progression
  • Customer success is critical to us and this will be a masterclass for the same

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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview, Written-test, Telephonic Interview

About Company

We are on a mission to transform the Finance Department Team to a Finance Intelligence team, thereby helping businesses gain a competitive edge.

We believe in:

• Digitalisation of Finance Operations: We believe the next generation of Finance teams would not be spending time on manual work carrying out their day to day finance operations. They would be performing critical tasks of analyzing & tracking key metrics relevant to the company's growth.

• Building a large product-led business out of India: We envision building a capital-efficient, product-led business to achieve our mission. This means constant innovation by a collaboration of the product team with finance teams & banking experts to identify deep-rooted issues in finance departments across multiple industries.

• Diverse & inclusive teams: We believe a wide variety of backgrounds, experiences & skillsets leads to diverse perspectives & high-performing teams. A culture of balance & belonging will ensure one brings their authentic selves to work in whatever way makes sense to them.

Our impact so far:

  • INR 8.3 Billion [8,30,00,00,000/-] Business payments in the year 2018-2019 and growing.
  • Product designed to automate finance operations across 14 different industries.
  • Payment automation for all businesses via a deep integration with all the top banks in India.

All this could be achieved with a nimble team of 38 (3 salespeople across Mumbai & Delhi and the rest of the team in Bangalore)

We believe in:
• Digitalisation of Finance Operations: We believe the next generation of Finance teams would not be spending time on manual work carrying out their day to day finance operations. They would be performing critical tasks of analyzing & tracking key metrics relevant to the company's growth.

• Building a large product-led business out of India: We envision building a capital-efficient, product-led business to achieve our mission. This means constant innovation by a collaboration of the product team with finance teams & banking experts to identify deep-rooted issues in finance departments across multiple industries.

• Diverse & inclusive teams: We believe a wide variety of backgrounds, experiences & skillsets leads to diverse perspectives & high-performing teams. A culture of balance & belonging will ensure one brings their authentic selves to work in whatever way makes sense to them.

Our impact so far:

  • INR 8.3 Billion [8,30,00,00,000/-] Business payments in the year 2018-2019 and growing.
  • Product designed to automate finance operations across 14 different industries.
  • Payment automation for all businesses via a deep integration with all the top banks in India.

All this could be achieved with a nimble team of 38 (3 salespeople across Mumbai & Delhi and the rest of the team in Bangalore)


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Finly recruiting Customer Success Associate candidates nearby Bangalore,.Finly vacancies for Customer Success Associate is recruited through Written-test, Face to Face Interview etc.
Finly Company recruits a lot of candidates every year based on the skills . The candidates with B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Customer Success Associate position in Finly. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Finly recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Finly and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Finly and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Finly and near your city and get a secured career.