Educomp Solutions Ltd jobs - Customer Success Associate
Customer Success Associate
3 to4 Years
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted:
4 Years ago
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Openings:
1
Job Description
Roles And Responsibilities
- Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
- Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
- Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
- Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
- Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
- Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
- Gathering feedback: Understand the customerâs usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
- Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
- 3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
- Bachelor's/Master's degree in engineering
- Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
- Excellent analytical, communication, presentation and problem-solving skills
Job Particulars
Education
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Experienced (3 to4 Years)
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
549715
Job Category
Diploma , Tech Support
State
Haryana
Country
India
About Company
Educomp Solutions Ltd
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