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Educomp Solutions Ltd jobs - Customer Success Associate

Customer Success Associate

Educomp Solutions Ltd

Gurgaon

3 to 4 Years

Salary not disclosed

Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Roles And Responsibilities

Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
Gathering feedback: Understand the customerâs usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.

Must-have Requirements

3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
Bachelor's/Master's degree in engineering
Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
Excellent analytical, communication, presentation and problem-solving skills

Job Particulars

Role BPO / Customer care

Job TypeApprenticeship

Hiring Process Face to Face Interview

About Company

Educomp Solutions Ltd

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Educomp Solutions Ltd recruiting Customer Success Associate Experienced(3 to 4 Years) candidates candidates nearby Gurgaon,.Educomp Solutions Ltd vacancies for Customer Success Associate is recruited through Written-test, Face to Face Interview etc.
Educomp Solutions Ltd Company recruits a lot of Experienced(3 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Customer Success Associate position in Educomp Solutions Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Educomp Solutions Ltd recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Educomp Solutions Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Educomp Solutions Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Educomp Solutions Ltd and near your city and get a secured career.

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