Educomp Solutions Ltd jobs - Customer Success Associate

Customer Success Associate

Educomp Solutions Ltd
experience 3 to4 Years
salary Salary not disclosed
qualification
Job is expired
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

Roles And Responsibilities
  • Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
  • Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
  • Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
  • Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
  • Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
  • Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
  • Gathering feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
  • Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
Must-have Requirements
  • 3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
  • Bachelor's/Master's degree in engineering
  • Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
  • Excellent analytical, communication, presentation and problem-solving skills

Job Particulars

Role 
Who can apply Experienced (3 to4 Years)
Hiring Process Face to Face Interview
Employment Type Apprenticeship
Job Id 549715
State Haryana
Country India

About Company

Educomp Solutions Ltd
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