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Educomp Solutions Ltd jobs - Customer Success Associate

Customer Success Associate

Educomp Solutions Ltd
location
Gurgaon
experience 3 to 4 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 3 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Roles And Responsibilities
  • Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
  • Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
  • Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
  • Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
  • Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
  • Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
  • Gathering feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
  • Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
Must-have Requirements
  • 3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
  • Bachelor's/Master's degree in engineering
  • Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
  • Excellent analytical, communication, presentation and problem-solving skills

Job Particulars

Role BPO / Customer care
EducationCertificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id549715
Job Category Diploma , Tech Support
StateHaryana
Country India

About Company

Educomp Solutions Ltd
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