Educomp Solutions Ltd jobs - Customer Success Associate

Customer Success Associate

Educomp Solutions Ltd
experience 3 to 4 Years
salary Salary not disclosed
qualification
Read More...
Posted: 1 Month ago
share this job
save job
Quick Apply
Be the first to apply

Job Description

Roles And Responsibilities
  • Project Planning & Execution: Set milestones while managing risks, coordinating with the customer and various internal teams to seamlessly deploy the product in the field within the stipulated time.
  • Customer Onboarding & Training: Onboard, train and enable customer SPOCs for effective use of Zenatix solution to meet defined goals
  • Customer Service: Actively engage the customer through all phases of the project, ensure customer satisfaction through timely communication, ensure delivery of deliverables within communicated time frames.
  • Handling Customer Escalations: Effectively handle any customer escalations and voice it at the right forums at Zenatix
  • Project health maintenance: Ensure smooth functioning of the deployed product and quick redressal of issues with the help of internal troubleshooting team within pre-defined SLAs. Periodic reporting to the customer and dipstick for red flag warnings.
  • Growth Opportunities: Identify opportunities to upsell & cross-sell Zenatix offerings to the customers and engage with the sales team in the process. Get referral leads from customers. Follow up on upcoming renewals with customers
  • Gathering feedback: Understand the customer’s usage scenarios and evaluate the need-gap in the existing solution/product. Voice it back in a structured format at Zenatix on the right forum.
  • Customer advocacy: Ensure that the customer feedback is heard at Zenatix across the right forums. Built trust and transparency with the customers.
Must-have Requirements
  • 3-5 years of professional experience. Minimum 2 years of experience in Customer Success/Account management.
  • Bachelor's/Master's degree in engineering
  • Capability and desire to work in a dynamic and fast-paced environment with minimal direction.
  • Excellent analytical, communication, presentation and problem-solving skills

VIEW MORE

Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Educomp Solutions Ltd
Similar Jobs
Chat Support Executive
BAEHAL SOFTWARE LTD
experience 3 to 4 Years
locationGurgaon
salary Salary not disclosed
1 month ago
Quick Apply
Customer Service Associate
CEEQUENCE TECHNOLOGIES
experience 3 to 4 Years
locationGurgaon
salary Salary not disclosed
1 month ago
Quick Apply
CEO
CREATIVE INTERNATIONAL
experience 3 to 4 Years
locationDelhi,Gurgaon,Noida
salary 12,500 - 22,500 Per Month
7 days ago
Quick Apply
Payroll Specialist II - IN
RACKSPACE TECHNOLOGY
experience 3 to 4 Years
locationGurgaon
salary 12,500 - 22,500 Per Month
1 month ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (1756) Admin (278) Agriculture and Dairy (25) Architect (264) Bartender (0) Beauticians / Spa (150) Bouncer (1) BPO / Customer care (3952) Caretaker / Nanny (27) Carpenter (34) Cashier (4) Cleaner / Washer (50) Construction / Laborer (67) Content Writer (1106) Counsellor (276) Cook / Chef (418) Data Analytics (9) Data Entry / Back Office (2164) Design / Animation (1966) Delivery (974) Digital marketing / SEO (1404) Draughtsman/Draftsman (2) Driver (96) Doctor / Physician (174) Electrician (108) Engineer (2114) Engraver (5) Event Planner (7) Fire Fighter (13) Fitter (109) Gardener(Mali) (1) Ground Staff (829) Hospitality Executives (272) Housekeeping (192) HR (3216) Insurance Consultant (50) Lab Technician (68) IT Software-Engineer (6103) IT - Mobile Developer (530) IT Hardware Engineer (272) Language Translator (4) Legal (23) Librarian (0) Management Trainee (566) Mechanic (520) Media / Journalism (587) MIS Executive (14) Moulder (0) Nurse (240) Nutritionist / Dietician (8) Operations (145) Office Assistant / Helper (214) Operator / Machinist (222) Packager (17) Painter (8) Pharmacist / Medical Rep (233) Photographer / Videographer (39) Physiotherapist (11) Plumber (7) Research/JRF/SRF (353) Receptionist / Front Office (408) Retail / Store Executive (572) Rigger (5) Sales / Marketing (8278) Security / Guards (49) Sports Trainer (1) Tailor/ dress designer (170) Teacher (429) Tool & Die Maker (2) Tourist Guide (1) Trainer (59) Waiter / Steward (20) Ward Boy (4) Warehouse Executive (21) Welder (85) Others (2830)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

Educomp Solutions Ltd recruiting Customer Success Associate Experienced(3 to 4 Years) candidates candidates nearby Gurgaon,.Educomp Solutions Ltd vacancies for Customer Success Associate is recruited through Written-test, Face to Face Interview etc.
Educomp Solutions Ltd Company recruits a lot of Experienced(3 to 4 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Gurgaon, can apply for Customer Success Associate position in Educomp Solutions Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Educomp Solutions Ltd recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Educomp Solutions Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Educomp Solutions Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Educomp Solutions Ltd and near your city and get a secured career.