Customer Success Associate would be a single point of contact for each partner so that our Partner always have someone they can rely on to help them get what they need. He/she should be coordinating with the outbound Customer Success Team. He/she should be establishing growing business relationship with key Partner/Customer and managing day to day interaction with assigned partners customers.
He/she should also have a demonstrated ability to think strategically about business, technical challenges. What will you be doing Help manage customer, partner operator of assigned zone/territory. Work closely with internal stakeholders (Sales, Service, Development Team, etc.) Help manage daily order execution (Order placement, assignment, delivery payments).
Work closely with Partners to ensure they are successful using Repos E-commerce. Prepare and give reviews to the senior management team. Onboarding Training Partners/Operators Customer on E-commerce Maintaining Customer/Partner Data How will you achieve this role Strong communication Skill Proactive MS-Excel Power Point Presentation Customer Service Expertise
What is required
Significant experience in key account management. Demonstrated ability to engage and influence Partners customers
Strong Presentation skill and ability to articulate E-commerce concept to Partner/Customer Ability to work effectively in a start-up Environment
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