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Simplify360 jobs - Customer Success Business Development

Customer Success Business Development

Simplify360
location
Delhi
experience 0 to3 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 5 Years ago
Applications:
Openings: 1

Job Description

Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data & analytics. With our AI driven conversation cloud and digital media command center, and real-time dashboards we are empowering our clients #beyondsocial. We have presence in India and US, and function through partners in APAC. Our product is sold in over 100 countries.

Requirements Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.

  • Generates lead from the assigned market by reaching out to the prospective client, thereby building funnel for sales.
  • Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
  • Answer to RFI/RFQ/RFP together with the Key Account Sales manager.
  • Provides coaching and professional development to team member sales associates in-order to enhance their product knowledge, technical acumen, and technical sales skills.
  • Provides training to customers when needed.
  • Carries product demo (online/offline) to prospective clients and customers.
  • Identify prospective clients in Delhi and other surrounding markets
  • Create Client specific sales presentations for prospective clients.
  • Responsible for complete sign-off on all documents to be sent to the client.
  • Customer On-boarding: new customer on-boarding by helping them realize the importance of our product.
  • Account Escalations: Support or response to any alerts, red flags for some issue or any critical or overdue customer support ticket.
  • Renewals: follow up on current month / quarter renewals to avoid any last-minute surprise
  • Up-sell and cross-sell: Expansion and upgrades are to be guided to the customers while managing their accounts.
  • Periodic health checks: conduct periodic health of all the accounts and ensure the best practices have been followed.
  • Customer Advocacy: Build and maintain healthy customer relationship and helping them through renewals.
  • Training and feature Announcements: Facilitate the training on the regular updates and new feature additions in the platform.
  • SPOC for all accounts you’d be managing.
  • Is often the first port of call for customers and is available to answer any in-bound questions.
  • Liaison between client and support team.
  • Always put a smile on the customer.

    • Job Particulars

    Role  BPO / Customer care
    Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
    Who can apply Freshers and Experienced (0 to3 Years )
    Hiring Process Face to Face Interview
    Employment Type Full Time
    Job Id 389453
    Job Category Diploma , Tech Support
    State Delhi
    Country India

    About Company

    Simplify360
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