Customer success Engineer III recruitment in Bangalore - For a Client of Teamlease Digital

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Customer Success Engineer III

For a Client of Teamlease Digital
experience Fresher
salary 5,00,000 - 21,00,000 Per Year
qualification
Job is expired
Posted: 2 Years ago
Views:
Applications:
Openings: 2

Job Description

The Role 

Customer Success Engineer III

  

  • Act as a technical single point of contact for Enterprise Commerce customers and their technical agencies.
  • This will include onboarding calls and presentations to new customers, provisioning Commerce Cloud infrastructure, technical support to customers during their development phase, launch readiness support, and supporting customers after launch.
  • This is a customer facing role, owning, and developing the relationship with assigned customers.
  • Monitor E-commerce customer’s sites using New Relic infrastructure and Application Performance monitoring tools, to proactively identify and solve any infrastructure or application issues that need addressing before they cause more serious issues.
  • If an ecommerce site has an issue that causes a service interruption, follow an incident management process, set up and facilitate a situation room and coordinate all the right people and specialists to bring the customers' site back up again as soon as possible!
  • Tackle issues when they do arise, in the Commerce application or in the underlying cloud infrastructure, calling on specialist technical resources when required.
  • Work with other internal teams such as the Commerce Cloud Support team, Sales, and Professional Services teams to enable customers to meet their business objectives.
  • Work with our hosting partners on AWS (and sometimes Azure) infrastructure sizing and optimization for customers.
  • Take ownership of special technical projects, keeping the role varied and your technical knowledge up to date with groundbreaking technologies.
  • Be available from time to time for on call responsibilities which are shared among the team



Skills

  • Experience with Magento, preferably with some exposure to hosting on Adobe Commerce Cloud.
  • Experience with solving technical problems on high traffic web applications – application and infrastructure troubleshooting
  • Experience in working directly with customers in a technical role, looking after technical and business partners
  • Incident Management and Root Cause Analysis experience
  • Previous experience with cloud hosting providers, including AWS cloud infrastructure.
  • Knowledge of New Relic or similar monitoring tools.
  • Knowledge of performance testing and using tools such as JMeter.
  • Ability to adapt to change and excel in high-stress situations.



Job Particulars

Role 
Education BE/B.Tech
Who can apply Freshers
Employment Type Full Time
Job Id 1039234
State Karnataka
Country India

About Company

For a Client of Teamlease Digital recruiting Customer success Engineer III candidates nearby Bangalore,.For a Client of Teamlease Digital vacancies for Customer success Engineer III is recruited through Written-test, Face to Face Interview etc.
For a Client of Teamlease Digital Company recruits a lot of candidates every year based on the skills. The candidates with BE/B.Tech are selected to full fill the vacancies in job field. The candidates nearby Bangalore, can apply for Customer success Engineer III position in For a Client of Teamlease Digital. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a Client of Teamlease Digital recruitment, candidates are mostly chosen for the department of . To learn more about the current jobs and other details, it is better to go through official site of For a Client of Teamlease Digital and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a Client of Teamlease Digital and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a Client of Teamlease Digital and near your city and get a secured career.
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