Customer Success Engineer jobs in Bangalore at Catchpoint Systems Private Limited

Customer Success Engineer

Catchpoint Systems Private Limited

Bangalore, India

Requirements:

Understanding of web technologies - HTML, CSS, JavaScript, AJAX etc
Working knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)
Strong understanding of networking concepts.
Strong understanding of network components – Load Balancers, Firewalls etc.
Technical knowledge with emphasis in the web performance industry
Good analytical and problem-solving abilities
Priority for anybody with CDN, SDWAN, Security background
Enterprise Infrastructure related experience.
5+ years of work experience in a client services environment
Self-motivated, detail oriented and organized
Exceptional verbal and written communication skills
Experience presenting in front of large audience
Ability to work independently and as a team member
Flexible to travel and working in shifts.

Responsibilities:

Participate in on-boarding process and help client(s) get started while following best practices for effective performance monitoring.
Educate client about product features and capabilities during the on-boarding process and the retention cycle.
Identify client usage/adoption gaps as opportunities to educate the client and assist in the up-sell process alongside Sales & Client Success.
Build client relationships by assisting with client account administration, review and education, as dictated by post-sale client process.
Contribute actively to knowledge base, blog and other product related documentation.
Travel to build relationships, and educate, as needed.
Research, analyze, and resolve customer issues and questions.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Collaborate with engineering in identifying product defects, designing solutions, and testing.
Work closely with product management in identifying customer needs and requirements, and validate future feature designs.
Work Closely with Technical Support Team and Customer Success Management Team to ensure that client has his concerns addressed.
This role is a key driver for client renewal and up-sell.

Catchpoint Systems Private Limited recruiting Customer Success Engineer Experienced(3 to 4 Years) candidates candidates nearby Bangalore,.Catchpoint Systems Private Limited vacancies for Customer Success Engineer is recruited through Written-test, Face to Face Interview etc.
Catchpoint Systems Private Limited Company recruits a lot of Experienced(3 to 4 Years) candidates candidates every year based on the skills. The candidates with BE/B.Tech, ME/M.Tech are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore, can apply for Customer Success Engineer position in Catchpoint Systems Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Catchpoint Systems Private Limited recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Catchpoint Systems Private Limited and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Catchpoint Systems Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Catchpoint Systems Private Limited and near your city and get a secured career.

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