Mobisy Technologies Private Limited jobs - Customer Success Executive
Customer Success Executive
Fresher
Salary not disclosed
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
Roles and Responsibilities :
● Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain
automation product for the FMCG industry.
● Understanding of software architecture, Configuration of the product to match customer
requirements
● Working with Master data, assisting with service requests and troubleshooting problems
with data.
● Client Interaction- Handle clients and communicate client’s requirements to internal
teams.
● Coordinate with respective stakeholders and provide technical assistance to clients
within SLA.
● Helping customers generate reports and offering thorough expertise to customers on the
product and its usage.
● Document the client’s requirements and get a sign-off.
● Quality check of deliverables and conduct UAT with the client and get sign off.
● Ensure user’s adoption post-go-live and share regular update to client.
Requirements :
Requirements :
● Excellent communication skills (Written and Verbal), strong documentation skills
● Computer and mobile-savvy with moderate knowledge of MS-Excel.
● Understand the FMCG business model
● Willingness and eagerness to work in a high-pressure fast-growing start-up environment
● Experience in SaaS Product Onboarding and support will be an added advantage
About Company
Mobisy Technologies Private Limited
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