TransportSimple jobs - Customer success executive

Key responsibilities:

• Manage and grow relationships with key customers, including identifying and addressing their needs and challenges
• Develop and execute strategies for retaining and growing customer business
• Identify and prioritize the needs of our most valuable customers
• Collaborate with cross-functional teams (e.g. sales, marketing, product) to ensure that customer needs are met
• Analyze customer data to identify trends and patterns, and use this information to improve customer satisfaction and retention
• Monitor and report on customer success metrics, including churn, retention, and upsell

Requirements:

• 1+ years of experience in customer success, account management, or a related field
• Proven track record of managing and growing relationships with key customers
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with the customer relationship management (CRM) process is a plus