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Customer Success Executive

FieldAssist
Experience : 2 Years
Education : Any Graduate
Location : Gurgaon
Posted on 17 Oct 20
Apply now
Job DescriptionLast Date 16 Dec 20
Job Title: Customer Success Executive

Location: Gurgaon

Job Description

A Customer Success Executive is responsible for developing customer relationships that promote retention and loyalty Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction

Duties And Responsibilities
  • Understanding the customer's needs to help them exploit Product Better
  • Onboarding and execution of Client
  • Establish Customer Support Practices
  • Upselling
  • Maintaining Client Delight
  • Assisting in Technical and Product Support
  • Supervise Employees
  • Taking Initiatives
Skills
  • Good interpersonal skills
  • Good emotional intelligence
  • Proactive and willing to improve on processes
  • Strong leaders
  • Highly organized
  • Shave experience in directing others
  • Strong communicators both orally and in writing
  • Hardworking
  • Flexible
Core Technical Skills
  • Proficient in Microsoft Office Suite specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Bachelor's degree in Engineering from a reputed college
  • Minimum 2 years of experience in Customer Success Management
Icing On The Cake Skills
  • Knowledge of technologies such as IT networking, internet technologies, web servers, and XML
  • Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango, etc
  • Customer Success Executive
  • Experience : 2
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
About FieldAssist

Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.

We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.

Get to know more about us at : You will be working from home until office resumes.
Apply now
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