A Customer Success Executive is responsible for developing customer relationships that promote retention and loyalty Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
Duties And Responsibilities
Understanding the customer's needs to help them exploit Product Better
Onboarding and execution of Client
Establish Customer Support Practices
Upselling
Maintaining Client Delight
Assisting in Technical and Product Support
Supervise Employees
Taking Initiatives
Skills
Good interpersonal skills
Good emotional intelligence
Proactive and willing to improve on processes
Strong leaders
Highly organized
Shave experience in directing others
Strong communicators both orally and in writing
Hardworking
Flexible
Core Technical Skills
Proficient in Microsoft Office Suite specifically Excel and PowerPoint
Knowledge of customer service practices
Technical aptitude and ability to learn software programs
Bachelor's degree in Engineering from a reputed college
Minimum 2 years of experience in Customer Success Management
Icing On The Cake Skills
Knowledge of technologies such as IT networking, internet technologies, web servers, and XML
Experience with Customer Relationship Management (CRM) software such as Salesforce, Totango, etc
Founded in 2014, FieldAssist is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 75+. Over the past 6 years, we have helped FMCG industries in digitizing their sales and distribution processes. We are creating a paradigm shift in the way field sales work with our all-in-one salesforce automation application. We have a trusted clientele of 350+ brands across India including Bisleri, Jockey, Everest Spices & Tata Salt.
We imbibe the culture of integrity, trust, empathy, collaboration, and freedom to take risks. If growth and innovation are on your mind, FA is the right place for you.
Get to know more about us at : You will be working from home until office resumes.
